We are Good to Go. How we’re responding to COVID-19

We are pleased to confirm that Promenades Travel has been awarded the Good to Go mark by Visit Britain and the Safe Travels protocol by the World Travel & Tourism Council. This means that our tours adhere to Government and public health guidance, they have been COVID-19 risk assessed and appropriate safety processes are place.

COVID-19 has made everyone cautious about travelling. Our over-riding concern is for the safety and welfare of our customers and team at all times. This concern drives all our business and operating decisions. Here's how we are taking care of guests on every tour.

Know before you go

1/ Our tours are limited to six people, including your guide, while the rule of six is in place.

2/ Our Guides will ensure that social distancing is maintained. Where a 2m distance is not possible, we will split the group to allow for safe distancing and provide face masks and hand sanitiser for your protection.

3/ We use large 17-22 seater executive minibuses for transfers between sites so the seat beside you can be empty. If you wish to self-drive between locations, we'll provide maps and guidance to get you there. 

4/ All our hotels will comply with the Covid-19 government requirements on temperature, sanitising, cleaning etc. There will be no buffet or self-service option at any venue. Whilst there will be group dining in the evenings, participation is entirely at the discretion of each customer. If you prefer to have room-service meals brought to you, that is fine with us.

5/ In the context of Government requirements and advice, we will maintain our fully-flexible booking conditions so that your deposit, balance and tour dates are fully protected. If your tour is cancelled and you want all your money back, you can have it. If you want to transfer your booking to a different date, we will do that for free if you change no more than three weeks before departure. 

6/ If you are unable to travel because of personal COVID-19 restrictions, such as infection or local lockdown, we will move your booking to a new date for free. 

7/ We never forget it is your money and once you have committed to a holiday we want you to relax and look forward to an enjoyable and rewarding experience with no concerns over financial matters.

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