Full Financial Protection For Your Payments

We take your financial protection very seriously, so all client payments are held in a secure Client Trust Account, offering full Financial protection until after your holiday has been taken.

The Package Travel and Linked Travel Arrangements Regulations 2018 and the Civil Aviation (Air Travel Organiser’s Regulations) 2012 require UK incorporated travel companies to provide holiday financial protection and security for the monies that UK consumers pay for package holidays booked with them and for consumers’ repatriation in the event of their insolvency.

We have taken out insolvency protection with Serenity Travel Trusts

This means all money that you pay will be paid into a separate and designated bank account over which Serenity are appointed as an independent travel trustee. Their Trust account handlers must authorise any payments out of the account and Promenades Travel cannot claim them from the Trust account until you have returned from travel.

So, if in the unlikely event that Promenades Travel becomes insolvent, funds will be available in the trust account to provide you with a refund. 

To find out more about Serenity Travel Trusts, visit https://serenitytrusts.co.uk/.